SANTAL VANILLA

30-Day Money-Back Guarantee

We accept returns on all orders placed within 30 days of purchase. Once the product is returned, we’ll issue a full refund, minus the original shipping fee.

If you're located in Canada or the U.S., please mail your return to the following address:

Loo Drops
9330 Bothwell Dr
Surrey, BC, Canada
V4N 6G9

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Exchanges

At this time, we do not offer exchanges.

If you’re unsatisfied with your order, we recommend returning the item within 30 days of purchase for a full refund. Once your return is processed, you’re welcome to place a new order for the item you’d like instead.

General Shipping Info

We ship all orders Monday to Friday, excluding long weekends. Orders are processed within 1–3 business days, and you'll receive a tracking number once it’s on the way. All packages ship from Vancouver, Canada.

​Where We Ship

We currently ship within Canada and the U.S. only. We’re working on expanding internationally—stay tuned!

Lost or Returned Packages

If your tracked order goes MIA, we’ll help file a claim with the shipping carrier. If it’s returned to us, we’ll refund your order minus shipping costs

Shipping Timelines

Orders typically arrive within 3–9 business days, depending on your location.

Heads up: shipping carriers sometimes experience delays—especially during holidays or busy seasons. Once your order leaves our hands, it’s in theirs—but we’ll always do our best to help if anything goes off track.

Made with natural essential oils, isopropyl alcohol, and our secret sauce of plant-based ingredients. No parabens, phthalates, aerosols, or toxic fragrances here.